Refund & Return Policy

Because our products are personal care items made in small batches, we cannot accept returns of opened or used products for hygiene and safety reasons. If anything arrives damaged, defective, or incorrect, we will make it right with a replacement or a full refund.

If your order arrives damaged, leaking, past its shelf life, or you received the wrong item:

• Contact us within 48 hours of delivery via the contact page or Instagram (@official.skinature).
• Share your order number along with clear photos, and where possible an unboxing video. This helps us resolve claims quickly and fairly.
• Once verified, we will send a free replacement or issue a full refund, whichever you prefer.

You can cancel your order any time before it is dispatched for a full refund. Once an order has been dispatched, it can no longer be cancelled. To cancel, reach out with your order number as soon as possible.

• Approved refunds are issued to the original payment method through our payment partner.
• Refunds typically reflect in your account within 5 to 7 business days of approval, depending on your bank.
• Shipping charges are refunded when the fault is ours.

• Returns of opened or used products (hygiene and safety)
• Claims raised more than 48 hours after delivery
• Damage caused by improper storage after delivery (for example, keeping products in direct sunlight or extreme heat)

Our formulations use natural ingredients, and slight variations in colour, texture, or aroma between batches are normal and not defects. Results vary from person to person. We always recommend a patch test before first use.